I- NATURE AND PURPOSE OF THE CONTRACT
The UCLG Africa is soliciting proposals from qualified service providers to support its websites and online assets by providing infrastructure, maintenance and security update services including renewal of domain names and hosting. For sustainability purposes, the service agreement being solicited will be for a 1-year duration.
The websites are currently hosted with various providers.
The UCLG Africa staff committed to update the website content through officers with limited experience in front and back end web content management whose capacities will be strengthened through guided learning and targeted support provided under the agreement’s knowledge transfer component over its 1-year duration.
2. Content of the mission
1. The service provider will provide renewal service for domain name and web hosting of the UCLG Africa
2. The service provider will implement security and maintenance updates as needed (including to CMS, modules and core updates)
3. The service provider will maintain the website’s adaptability (according to devices’ screen size)
4. The service provider will be responsible for ongoing maintenance (inclusive of version updates, security updates, fixes to bugs, and daily backups) of the websites, ensuring that they continue to run smoothly and are protected from security threats.
The following requirements will be applicable to the above:
a. The service provider will provide 24/7 support for emergencies in both French and English (regular support is only expected during regular working hours which will include a 100 hour dedicated support a month)
b. The service provider will be responsible for new integrations, plugins, extensions and/or customizations undertaken during the migration of the website, updating/replacement of plugins, extensions and themes and their maintenance.
c. The service provider will maintain site-wide standard security features (including for forms and logins)
d. The service provider will perform bug fixes in a quick and reliable manner.
e. The service provider will endeavour to transfer knowledge in responding to questions from the UCLG Africa’s content officers and provide targeted coaching sessions (either remotely or in-person).
f. The service provider must have great understanding in API integrations and ecommence environment
3. Title of the contract
Service contract for assistance to UCLG AFRICA on core app and web server infrastructure security and maintenance.
4. Eligible conditions
Only service providers with demonstrated experience , understanding as how local governmenyts works , longevity of operations and technical competencies to provide managed
serviced are solicited. A short list of three service providers will be selected by UCLG Africa.
5. Duration of the contract
The duration of the contract is one year covering the period from the 1st January to the 31 th December 2022.
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