(CALL OF TENDERS) Selection of a service provider for support and maintenance of integrated information Management system (IIMS)

I- NATURE AND PURPOSE OF THE CONTRACT

1. Background
The UCLG Africa is soliciting proposals from qualified service providers to assume responsibility for the Support and Maintenance of Its Integrated Information Management Systems. For sustainability purposes, the service agreement being solicited through this RFQ will be for a 1-year duration. Objective to provide monthly service support and maintenance on the UCLG Africa’s Customised built Integrated Information Management System on Office 365 and SharePoint platform.
The UCLG Africa currently has deployed Customised built Integrated Information Management Systems (IIMS) running on MS Office 365, SharePoint and it related APPs.

2. Content of the mission

– The service provider will implement security and maintenance updates as needed (including modules and core updates)
– The service provider will be responsible for ongoing maintenance (inclusive of version updates, security updates, fixes to bugs, licence management of the IIMS, ensuring that they continue to run smoothly and are protected from security threats.
The service provider will provide 24/7 support for emergencies in both French and English (regular support is only expected during regular working hours which will be minimum of 40 hours a month)

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